Eccentric Boutique accepts returns and exchanges within 14 days of the delivery date. Requests made after this window will be strictly denied.
2. CONDITION OF ITEMS
To be eligible for a return, your item must be in the exact condition you received it:
Unworn, Unwashed, and Unaltered: No visible signs of wear, including makeup stains, deodorant marks, or pet hair.
Original Tags Attached: All tags must be intact and attached in their original position.
Odor-Free: Items with strong odors (perfume, smoke, laundry detergent) will be rejected.
Original Packaging: Items must be returned in their original packaging.
If an item is returned to us in a condition that does not meet these criteria, we reserve the right to reject the return and send the item back to you at your expense.
3. NON-RETURNABLE ITEMS
For hygiene and business reasons, the following items are FINAL SALE and cannot be returned or exchanged:
Sale items or items purchased with a discount code of 20% or more.
Swimwear, bodysuits, and intimates.
Jewelry and accessories.
White clothing (due to high susceptibility to staining).
4. REFUNDS & STORE CREDIT
Store Credit: We prioritize store credit for returns. This is issued as a digital gift card with no expiration date.
Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total.
5. RETURN SHIPPING
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for returns lost in transit.
6. DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, you must contact us at [Insert Email] within 48 hours of delivery with photographic evidence. Failure to report within this timeframe implies acceptance of the item in its current condition.
